Withdrawal Policy

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Withdrawal Policy

When you play poker on line at MansionPoker.com, every effort is made to process your poker withdrawal request as quickly and as and efficiently as possible.

Our policy is in place to protect online poker players against online fraud and therefore requires that MansionPoker.com members may be required to verify their identity before an online poker cash withdrawal is made.

Documents can be scanned or digitally photographed. Save them on your computer and e-mail them directly to support [at] mansionpoker [dot] com


(a) Valid Photographic ID

We accept copies of your valid passport, drivers’ license or national ID card. Signature, name and photograph should be suitably visible.

Click here for suggested forms:

  • Passport - for an example click here

  • Driving License - for an example click here

  • National ID - for an example click here


(b) Credit Cards

When you play poker on line, a copy of the front and back of the credit card used to fund your account is required. You are free to blank out the middle eight numbers and the 3 digit security code on the back of the card. Please be aware that should you use multiple cards to fund your online poker account when you play poker on line, you may be asked to supply copies for these additional cards.

  • For an example click here

  • If credit card copies are not available a recent credit card statement may be provided


(c) Proof of address (must be dated within the last 3 months)

We may also need to verify your address. This can be done using either a credit card bill or bank statement.

  • Utility Bills - for an example click here

  • Bank Statements

Please ensure that the whole of the document is clearly visible including all edges and that all text is legible.

Please note that additional documentation may be required under certain circumstances.

We only need you to send your ID once. Your account will be updated as soon as your documents are received and processed (up to 72 business hours). You can then make withdrawals from your MansionPoker.com account.

Please note that occasionally we may need to ask at your sole cost for additional documentation such as confirmation of deposits, a bank reference or notarised ID.

You have three options to send us your documents:

(1) Email to support [at] mansionpoker [dot] com
(2) International fax: 632-756-7096
(3) Post to Mansion (Gibraltar) Ltd., PO Box 1240, Gibraltar


Are there any minimum or maximum withdrawal amounts?

The maximum limits are:

Player, Club, Pro and Elite poker players can withdraw up to $50,000 per calendar month.

Platinum poker players can withdraw up to $100,000 per calendar month.

All Diamond poker players can withdraw up to $250,000 per calendar month.

Winnings from casino side games are subject to a maximum withdrawal limit of $20,000 per month.

The minimum limits are:

  • NETeller, Webmoney and Moneybookers = $20

  • Bank transfer = $20 (except GBP = 20)

  • Bank draft = $85

  • All other online poker withdrawal methods = $20


How long will it take to process my online poker withdrawal request when I play poker on line?

Processing times only come into effect once we have received and verified your required documentation.

  • You can only withdraw using previous depositing methods

  • Once requested there will be a pending time of 24 hours during which time you can cancel the withdrawal and continue playing if you wish

  • VIP poker players will have a shorter pending period. For more information please contact your VIP manager on support [at] mansionpoker [dot] com


How long until I receive my money?

In addition to the processing time taken for your online poker withdrawal request when playing poker on line, there is additional time dependent on your selected method (indicated in the table below).

Withdrawal method

Waiting Time

Neteller, Moneybookers

1-2 business days


2 business days


2-3 business days

Local Bank Payment (Envoy)

3-5 business days


4-6 business days

Wire Transfer*

5-7 business days

CC Refunds*, Clickandbuy, Instadebit

6-8 business days


up to 14 business days

Bank Draft*

up to 21 business days

  • When you play poker on line, our withdrawal method may be restricted based on your country. Please contact support for further information on which withdrawal methods are available to you

  • Please note that if you have any outstanding poker bonuses on your account you will not be able to withdraw until you meet the terms of that bonus code

  • Be advised that large withdrawals may take longer to be processed (5 days)

  • Due to strict anti-money laundering requirements we require one or more forms of documentation to verify your identity as set out above If for a continuous period of 180 days from our request for this verification documentation, we have still not received the same from you then the funds remaining in your Account will be removed  and your Account Closed.


24/7 SUPPORT » Canada: 1 877 426 4640 Int: +632-756-7873

Dear Player,

Due to regulations, we are currently not accepting players from your country.